Refund & Return Policy

At Foxzenar, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to ensure your shopping experience is hassle-free and enjoyable.

1. Returns
We accept returns of unused and undamaged items within 7 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, with all original tags and packaging. Items that are damaged or altered in any way are not eligible for return.

2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email our customer service team at [Email] with your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Ship the Item: Pack the item securely in its original packaging and include the RMA number inside the package. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service to ensure your return is received.

Important : You have to do it self return via courier service. For this you have to contact us on our return official email return@foxzenar.com . About return process we will assist you.
thanks,

3. Return Shipping Costs
You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item). We will provide a prepaid return shipping label in such cases.

4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Non-Returnable Items
Certain items are non-returnable, including:
Custom or personalized products
Clearance or final sale items
Gift cards

6. Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact our customer service team at [Email]. We will provide instructions for returning the defective item and will ship a replacement at no additional cost to you.

7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery at [Email] with your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, either by offering a replacement or a full refund.

8. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please:
Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at info@foxzenar.com .

9. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Foxzenar
info@foxzenar.com

We are committed to ensuring your satisfaction with your purchase and will do our best to address any issues promptly and fairly. Thank you for choosing Foxzenar.